RP Pumps Online Return and Refund Policy (ENGLISH)

This policy outlines the transparent and fair process for returns, exchanges, and refunds at RPpumpsonline.com. We value your satisfaction and strive to make your shopping experience hassle-free

1. General Return Guidelines

  • Return Window: You may request a return or exchange within 30 calendar days from the date your order was delivered.
  • Item Condition: All returned items must be new, unused, and untested, in their original factory packaging, including manuals, warranty cards (unfilled), and accessories.
  • Item Usage: Items that have been installed, wired, tested, connected to pipes, or had liquid run through them are not eligible for return.
  • Return Authorization: All returns require a Return Merchandise Authorization (RMA#) obtained from RPpumpsonline.com Customer Service.
  • Returns without a valid RMA# clearly marked on the shipping box will be refused. Issuance of an RMA does not guarantee a refund; items are subject to inspection.

2. Fees and Refund Deductions

  • Shipping Costs: Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as RPpumpsonline.com is not liable for lost or damaged returns.
  • Restocking Fee: A 20% restocking fee applies to non-defective returns (customer remorse, incorrect order, or change of mind).
  • Defective or Damaged Items: No restocking fee applies if the item is defective, damaged in transit, or you received the wrong item.
  • Credit Card Processing Fee: A 3.5% processing fee applies to cancellations and returns.

3. Return Shipping Costs

  • Defective or Damaged Items: RPpumpsonline.com will cover return shipping costs and provide a prepaid label.
  • Customer Remorse: Customers are responsible for all return shipping costs and must ensure items are insured against damage.

4. Non-Returnable Items (Final Sale)

  • Any product that has been used, installed, or tested.
  • Pumps connected to pipes or exposed to liquid.
  • Products wired, altered, or damaged by the customer.
  • Special order items (custom or non-stock).
  • Control panels, soft starters, control boxes, and assembled pumps with motors.

5. Return Procedure

  1. Request RMA#: Contact Customer Service via phone or email.
  2. Packaging: Securely pack items with adequate padding.
  3. Labeling: Clearly write the RMA# on the outside of the shipping box.
  4. Shipment: Ship to the address provided by Customer Service. RPpumpsonline.com is not responsible for lost or damaged packages.

6. Refund Timeline

Inspection: Allow 1–2 weeks for inspection and processing.
• Credit Issued: Refunds will be credited to the original payment method.

Bank Processing: Additional 2–5 business days may be required for your bank to reflect the credit.

7. Contact Information

For any questions regarding returns, refunds, or to initiate a return request, please contact us:

  • Tel: (928) 500 5493
  •  Email: info@rppumpsonline.com