Shipping Policy - Rppumpsonline.com

At Rppumpsonline.com, we are dedicated to providing fast, transparent, and reliable shipping services. Please review our detailed policy below.

Shipping Destinations

Coverage: We proudly offer shipping services across the United States (excluding Alaska and Hawaii)

Processing and Transit Times

The total delivery time for your order consists of Handling Time and Transit Time.

Handling Time (Order Processing)

  • Duration: Same day or Next Business Day. ( 0 to 1 business day).
  • Description: This is the time required to verify, pick, quality check, and securely package your order for shipment.

Order Cut-off Time

  • Time: 3:00 PM Mountain Standard Time (MST).
  •  Note: Orders placed after 3:00 PM MST will begin their processing period on the next business day.

Total Delivery Time (Transit)

  • Duration: 3 to 5 Business Days (Monday through Friday).
  • Description: This is the total estimated time from shipment to delivery for all destinations within the USA.
  • Business Days: Business days are Monday through Friday, excluding federal holidays in the United States.

Shipping Costs

Rppumpsonline.com offers 100% Free Shipping on all orders, regardless of size or value, shipped within the United States.

  • Standard Shipping (USA): $0.00 (Free)
  • If the item is over 100 lbs, forklift is required at commercial delivery location only, otherwise we will charge $150 Liftgate service fee .
  • For all products over 100 lbs, a $250 Residential Delivery & Lift Gate Fee applies to residential addresses.
  • If your product is over 100 lbs and the shipping address is residential, we will contact you after the order is placed to collect the required fee before shipping.

Freight Delivery Requirements

This product ships via freight carrier and requires proper unloading equipment.

  • Commercial Address: Forklift or loading dock is required at time of delivery.
  • No Forklift / No Dock: Liftgate service must be added.
  • Residential Address: Residential delivery service is required.

Freight Service Pricing:

   • $0 – Free Freight: Commercial address with forklift or loading dock available.

   • $150 – Liftgate Service: Required for commercial locations without a forklift or loading dock.

   • $250 – Residential Delivery Service: Required for all residential deliveries (includes liftgate and residential access service).

 Carrier Classification & Responsibility

Carrier Determines Address Type: The freight carrier will classify the delivery address as commercial or residential at the time of booking.

Customer Responsibility: If incorrectdelivery information is provided or proper unloading equipment is not available, all additional carrier charges 

(liftgate, residential reclassification, redelivery, storage, detention, etc.) will be billed to the customer before deliveries completed.

Entering a commercial address without proper equipment does not avoid these charges.

Tracking and Important Terms

  • Tracking Information: A Tracking Number will be sent to the email address provided at checkout immediately after your order ships.
  • Signature: A signature will be required upon delivery of all shipments.
  • Incorrect Address: The customer is responsible for providing a complete and accurate shipping address. If a package is returned to us due to an invalid or incomplete address, the customer will be responsible for the reshipment cost.
  • Lost or Damaged Packages: If you encounter a lost or damaged package, please contact our support team immediately using the information below for immediate assistance

Contact Information

For any questions regarding shipping or your order, please contact us:

  • Tel: (928) 500 5493
  • Tel: (480) 808 2715
  • Email: info@rppumpsonline.com